Joseph Ragozzine

Review of Altitude Trampoline Parks

We took 2 trips to the Sanford, FL location. In bo...

We took 2 trips to the Sanford, FL location. In both instances we ended up leaving angry. The employees that are supposed to keep everyone safe ignore what is going on in favor of dancing, joking with each other, and generally socializing. We bought bounce packages that included pizza and drinks, but no one knew what was going on, or how it worked. One employee stated that it changed every week. When we asked the manager he told us pizza would arrive in 2 hours. This was not stated anywhere and the employees don't know how anything works. We complained about this to the manager and advised we should have been told this earlier. We never would have bought the package if we knew it would take this long. At this point we know for sure we don't want to come back. The manager offered 1 hour free passes but we don't want to come back to such a poorly run facility.