Fern Solo

Review of Holiday Inn UCF

As an elite member customer of this hotel group th...

As an elite member customer of this hotel group there are certain things I'm supposed to get, offered and automatic, like room upgrades and executive level floor when available, this hotel does not follow the protocol of the IHG group, when I stay at this particular hotel I never get, or even ask any of this things that should come automatically and when I ask them about my upgrades they make me feel like I'm asking for free stuff without deserving it at all, like I'm begging for this things, it's not the staff members fault it's the person who runs this hotel, they offer me to be in the executive level at a 30 dollar up charge, I said no, I spend on average 30,000 (yup that's 30 thousand) a year in hotels 90 percent of that with this hotel group how much more executive can I get and they try to up charge me, come on guy who runs this hotel, how money hungry can you be, need less to say as long as I can avoid this hotel I will.