Repair service underground - just not!

Repair service underground - just not!

First of all: This review relates exclusively to the "Immediate" repair service. This is operated by a third-party company - which is not recognizable in the market itself, which is why Saturn has to accept this criticism.

The friendliness of the staff there (with the exception of the department head) should be emphasized positively, the staff are extremely hard-working and courteous.
But that's about it. But one after anonther:

I had my Galaxy S8 for the display repair there, which was not "immediately" but was carried out quite quickly. After almost 3 months there was a defect on the display (flickering) so I went to the market and complained about the problem.
The accepting employee said straightforwardly that he would take care of it, but I would like to come back in about 3 hours. After about 5 hours my cell phone was still unprocessed on the desk. Now, with the head of the department, tried to show in an absolutely inappropriate tone that I would certainly have caused the damage myself. References to the legal and evidence situation (guarantee 6 months) were ignored, since I finally left the market with the announcement of a judicial clarification.
When I sent a complaint to the Saturn management, the manager of the department head in question called me, and after a very calm, factual discussion, the repair was carried out without any problems.
After a few days I received the call that I could pick up my device. On site, however, it turned out that there was apparently a problem with the battery, which had to be sent in.
Calls and emails about the situation about 2 weeks later remained unanswered. When I personally presented myself in the market, it was said that the device had to be sent in again a few days ago. Another 10 days later I received the call that I could now pick it up. On site, however, it was found that the SIM card could not be inserted, the device had to be opened again, this would take about 3 hours. When I reappeared 2 days later, the device was completely discharged so that it could not be tested. Only today - after around 2 months - was I able to pick up the cell phone again.
Fortunately, I live in the immediate vicinity of Saturn, so that repeated visits were annoying but possible. For someone who has a longer journey, however, this would simply be unreasonable.