Absolutely terrible customer service. Website says...

Absolutely terrible customer service. Website says "plenty of stock, next day delivery" but I have been waiting 2 weeks for my order and it still hasn't been delivered. When I chased after a week I was hung up on then received an email saying "we no longer have your desk in stock so we're sending a different one and it will arrive within 2-3 working days" no apology either. It has been 11 days since that email and still no desk or any further communication! They have not even offered to refund the difference for the cheaper desk let alone even asked if I want the different desk. I tried calling 3 of their listed numbers before I could actually get through on the phone and each time have been left on a recorded message for over 15 mins. Definitely do not recommend and will not order from them again.