Mike T.

Review of Justlease.nl

We just drove around in a Seat Ibiza for less than...

We just drove around in a Seat Ibiza for less than a year. Delivery would be within 2 weeks, but there were more than 3. In itself that was not so bad. Upon delivery, the engine management light turned on, so we had to return it immediately to have it checked.

Then the administration ... We had him in the lease for a year. After 3 months my wife asked if the lease car was already debited from our account. After a brief investigation, it turned out not to be the case. The same week suddenly received a message that they had made a mistake in their administration and that they would quickly debit the entire amount in one go. A good 800 euros in one go. Once it was arranged it was not too bad. They write off every month and that went well. When I changed jobs at the beginning of this year, we adjusted the kilometers down. This was possible because we had previously set them a little higher. However, the processing took 2 months to complete and would only start on 1 July. Bit strange right? I do not request a downgrade for nothing.

Because we used the car less than expected, we called justlease to ask if we could return it earlier. This was possible at a surrender acceptable to us. After completely cleaning it, we were told that there was more damage to the car than when it was delivered. Unfortunately for them I had already taken pictures of the damage on delivery. After discussing the photos, they quickly agreed. This didn't feel right, as if she was trying to get some money out of it.

To top it all off, we received the bill from Justlease yesterday. Whether we just wanted to pay 1700 euros extra because we had driven more than 20000 kilometers more. Of course, nothing was right about this! Immediately called Just's friends. Got a friendly lady on the line who told me that her computer didn't work and that she would sort it out later. Today I received an e-mail .. very sad .. but their system is not working properly and if I can e-mail again in a month .. Now I have to go after their problem.

Conclusion .. once you own the car, you drive and you pay then it is all good. Changes and administration are a disaster at Just ..