OGC is a large, clean and beautiful motorcycle sto...

OGC is a large, clean and beautiful motorcycle store with friendly and knowledgeable staff, but (there is always a but) they have a major irritant: the process of paying your invoice and picking up your bike after a service. Let me explain how long, complicated and irritating this process is:

Once service on your bike is done, the person at the service counter (on the main floor) hands you an invoice and you have to go up to the parts counter, on the second floor, across racks of jackets, helmets and accessories and get in line a SECOND time (behind clients ordering snowblower, lawnmower, or motorcycle parts from a variety of 1,000 pages catalogues) just to pay for your invoice.

Then, with the proof of payment in hand, you have to go back to the service department on the main floor, get in the queue, again, for the THIRD time (behind clients dropping off their bikes and describing weird idling noises), hand over your proof of payment and only then you can pick up the keys for your bike and hit the open road. Finally.

I don't know if it's a marketing strategy to make you walk through the the store like this, but it makes your stay there much longer and irritating than what you'd expect for a simple oil change.

They would vastly improve on the speed of the service (and customer experience) if they were to allow payment at the service counter.

One simple oil change warrants one line-up, not three...