Everything ok with the order, in the sense that it...

Everything ok with the order, in the sense that it was the product on the site, instead of the delivery part you are very bad, in the sense that the employee (delivery is done or made with his own people) was very naughty with the wife he was receiving the product. There was an email and telephone complaint about this, but you did not pay attention and you did not want to take any measure, meaning that until today I did not get feedback from you, in the last email you say you analyze the situation . Order 395783 dated 4.05.2017