Stayed here with my girlfriend for the night. The ...

Stayed here with my girlfriend for the night. The castle part was cool and the spa was great, but it ended up a pretty bad stay.

1. To start, the bell hops never offered to help with our bags. They stood next to us, TALKING TO US, while we held our own bags.

2. We waited by the pool bar for over an hour for a bartender and kept being told that one was on the way. We ended up just going back to our room.

3. The kitchen vent broke down and our dinner reservation was cancelled. Maybe unavoidable, but we specifically chose this hotel to relax for the night, and the only alternatives the front desk offered were expensive local restaurants that didn t even have open reservations. We ended up ordering pizza.

4. The next morning, we called the front desk, asked about breakfast and were told it was being served. When we arrived, it had been closed for nearly half an hour.

5. Overheard other guests complaining about similar issues.

Ultimately, the hotel lacks service quality and is not somewhere I would recommend anyone to stay.