Firas Naji

Review of Luxor and Excalibur Hotel and ...

I have to say that I was thoroughly disappointed b...

I have to say that I was thoroughly disappointed by Luxor. The rooms in the Pyramid are more than worn out. They look like they haven't been maintained well at all. They are clean but not maintained - everything is super worn out. Some things even deteriorating to the point of falling apart. The air conditioner was very loud. The TV did not work in the room. Overall, very pool quality for a hotel that's 26 years old compared to other hotels in the same price range.

The only reason I'm giving as many as 2 stars is because the staff is excellent. They were very responsive. Very polite and helpful. Every person I spoke to, regardless of why was great. Great staff, horrible facilities, even the remodeled rooms are already starting to fall apart.