Jay Wilson

Review of Chef Louie`s Steak House and L...

Our group - albeit large with 13 people - made a r...

Our group - albeit large with 13 people - made a reservation for 7:30pm on a Saturday night. As expected the restaurant was full, so we expected some wait time to get served. Our order was taken about 10 minutes after another larger group but before at least 5 other tables of smaller groups.
Everyone of those tables was served as we continued to wait for our food to be delivered.
In total, we waited 2.5 hours before our food was served.

In that time of 2.5 hrs, our server never gave us a status update to alert us our order was taking long or a reason why. The management never acknowledged to us that our order was taking longer than it should have.
The only time we figured out something was wrong was when after almost 2 hours and watching every other table get served we mentioned this to our server.
She came back from the kitchen, did not tell us that our order had been mishandled in some way or when it would be coming out. Instead, she said the Chef was buying us a round on the house.
That was a nice gesture, but the reality is that it was 45 minutes still until we were finally served at 10pm.

We were never told by anyone what happened to our order by either our server or management. For a business that has been in business for 80 years, we should expect better than this.