Cheryl Ward

Review of Caremax

My experience with Caremax has been horrible!!! I ...

My experience with Caremax has been horrible!!! I called them to let them know my mother had slid out of the chair because of the cushions...they sent someone out and he said I hadn't locked it proper...when I used the cushions again...out she slides!!! This time it burst the pressure ulcer on her heel.

The hoyer lift fell over twice landing on her head the first time...the second time I tried to catch it...tripped over it and fell and it landed on my mother's neck. I called them and let them know and they never called back...today I called and asked to speak to the owners about what had happened...they repeatedly told me the owners weren't in and they'd pass along the message...the owners would call if they had a minute.

I never spoke with the owners...I think its ABSOLUTELY HORRID they wouldn't care enough to call me back!!!

Also...when the guy was showing me how to use the hoyer lift...he had a cold and I had to wipe down everything he touched while he was here.