Erica Williams

Review of Fort Bend Kia

I retract my bad review and I am very pleased with...

I retract my bad review and I am very pleased with them!
They made everything right after a bad experience in trying to have my vehicle serviced. They called me the next day that their equipment had been fixed and got me in the next morning to have my vehicle fixed at no cost to me!
Now that is great customer service!

Previous review below:

Very disappointed with this place.
I had an appointment for my vehicle to get serviced and I made the appointment a week prior to the service date.
My vehicle sat there for two hours and they did not do the work it needed.
The worst part is that I called them to see if it was ready, then find out it was not serviced.
It sat for two hours and they did not bother to call me to let me know that they couldn't do the work bc their equipment was not working.
AND they knew about the equipment not working since Saturday...why not call and reschedule?????
Not happy at all.