David Holland

Review of Brookwood Grill

My family and I didn't have a great experience at ...

My family and I didn't have a great experience at this place. I am very disappointed in the professionalism that we received by Kevin the general manager. I want to talk to the owner. Let me know when you are available. The food was really good this time and the server was great. However I talked to Nicole the day before we arrived, and she told me everything will be taken care of, because of our last experience. When we got the bill, things turn for the worst. Kevin came to the table, and told me that Nicole didn't tell me everything will be taken care of. We were there to celebrate my wife's and moms birthday's. It was very embarrassing. Kevin said that Matthew tried calling me that morning to talk. If I already talked to one manager, and was able to resolve it with them. Why should I have to talk to another?