the information regarding member benefits on the w...

the information regarding member benefits on the website in various places are contradictory. on the IMAX page, it says documentaries are free for members (as shown on the attached screenshot); however, we were told later that they are only free with the 6 passes that come with our membership. there is no footnote on the page stating this, and is completely misleading. we tried to cancel the membership but they are only willing to refund portion of it since we have used the membership twice in two weeks, despite this is due to their lack of clarity on their public information.