Lavor Thornton

Review of Hilton Fort Lauderdale Beach R...

Atrocious experience (May 7th through the May 9th ...

Atrocious experience (May 7th through the May 9th nightmare)
505 N Fort Lauderdale Beach Blvd, Fort Lauderdale, FL 33304

I was a Hilton fan until our recent visit to Fort Lauderdale. We were very displeased with the accommodations for the following reasons:

I reserved two king, two-bedroom ocean front view suite, however there was not much of a view (the view was of a dirt bowl).
The kitchen and the living areas were not clean. The bathrooms were dirty with mold around both bathtubs, and roaches crawled out of the kitchen drain into the sink.
Rooms were to be connected giving my daughters easy access to the kitchen and living areas however there was a lock on the connecting door. The hotel staff informed me that owner has the key (I was very surprised). I was also told that the rooms were condo s and Hilton partners with the owners which defeated the purpose of having a two-bedroom suite.
The night manager was gracious enough to move us to another room but the view was worse. The living area was dirty and the shower in my room did not drain. Mark, the manager of housekeeping, assured me that someone would clean the area while we were out. That unfortunately did not happen.
On the second day, my daughters and I attempted to enjoy the beach but was informed by the beach attendant that we could not utilized the chairs or towels. We showed the young man the voucher we had received from the hotel but was told it was not valid. We went back to the hotel and I spoke to a young man at the front desk, only to be informed that if we were outside of Hilton beach boundaries, the resort vouchers could not be used. He offered no resolution. (Really, the beach is under the parks and recreation department not to mention it was too crowded on Hilton s beach front ).



Overall, for the inconvenience, management only discounted one night s stay (I expected more for $400 plus per night) . Because our mini vacation was ruined, the entire stay should have been discounted.

Needless to say, we will never be back.