She prepared my uncontested divorce over ten years...

She prepared my uncontested divorce over ten years ago. I paid a retainer then to my surprise had to pay additional fees out of pocket which I understood were covered by the retainer. The billings showed a balance of unspent funds after the divorce paperwork was processed. When I called her office for clarification her staff was nasty and dismissive so I never got clarification on how I was billed and potential funds I should have been refunded. I had other things going on so I just resigned myself to being satisfied that (hopefully) my divorce was finalized and told others seeking representation to avoid her.