Our experience started on a high with the warm coo...

Our experience started on a high with the warm cookies on check in and went down hill from there. This hotel would have been fine if we were solo business travellers staying for one night, but we made the mistake of extending our stay and and so the aggravations began.

Positives
The room was spacious and comfortable
Pool area was great
Breakfast ok

Negatives
Air con - every few hours our room key failed and the air con switched off. This involved frequent calls to reception, with lots of transfers to supervisors, and inane questions such as "have you placed the card in the slot?", which wore pretty thin after the 3rd air con failure.
This hotel is not child friendly - I asked about babysitting when I made my reservation. I was told this could be arranged at reception, so I booked an massage at the day spa. When I Called to confirm 4 before my appointment, I was told the babysitter was on holidays and they didn't know of any others in Zagreb(!), but staff suggested the day spa staff could assist by keeping an eye on my children during the appointment.

When I arrived at the day spa the 2 workers told me they were not connected to the hotel, and couldn't help. It wasn't busy, there was one person in the gym and no one in the pool. I suggestion perhaps they could put a dvd on for 30 min - no they could not do that , not their department.

Special mention goes to Jana from the spa who gets the award for rudest staff member, who singled out my friend, visiting Croatia for the first time, with her nasty behaviour. I was quite embarrassed .

Overall we were very disappointed with this hotel - please avoid if you have children,. But by all means stay if you like inefficiency, rude spa staff and being told "that's not my job" a lot .

Positive note goes to room service staff who were fab