Patricia Sadiq

Review of Patriot Inn & Suites

My family and I were guests at the Patriots Inn, W...

My family and I were guests at the Patriots Inn, Williamsburg VA for several days in August and September. This was not our first visit to this property. We d been there previously and thoroughly enjoyed ourselves. We felt confident that this most recent stay at Patriots Inn would be comparable to our previous visits.

We arrived late in the evening, and after checking in, we were unable to get into our room because the door-lock was inoperable. Thankfully the front desk staffer was able to move us to another room. Unfortunately, the room was on the first level not on the second level (a bit more private and away from foot and car traffic) as our original room had been.

That evening, after settling into the new room, I discovered a few things, (1) there was no hand/body soap; (2) there was a bug inside of the pull-out couch (so my daughter slept on top of the couch), and (3) the water in the reservoir of the toilet in the master bedroom often ran incessantly.

The next morning, I spoke to the front desk clerk, the cleaning supervisor, and the manager. The manager told me the hand/body soap issue was hotel-wide and the result of an issue with the distributor. She also assured me that the bug inside of the pull-out couch would be removed. I was offered a 10% discount on my reservation as a goodwill gesture.

That day, my family and I were out of our room for hours, ample time for staff to remove the bug and clean the bedding. Unfortunately, when we returned to the room later that evening, the bug was still on the bed.

The entire experience at Patriots Inn was a huge disappointment and we will not be going back to the hotel or recommending it to any of our friends.

As of today, I have not received the 10% discount.