Eef Van Droogenbroeck

Review of Automobiel Center Mechelen

I recently bought a second-hand car here through M...

I recently bought a second-hand car here through MyWay. I had made an appointment for a test drive and was further assisted by a young employee. I had a few questions about the origin of the car and I was told that cars sold through My Way are cars that have been used internally or cars from permanent customers where maintenance has been carried out in their garage. I found this an important reassurance, but afterwards I learned through my insurance that this is a big lie. The insurance could not register my car with DIV because it was never registered in Belgium. My car was imported from Spain. I spoke to the employee about this, but she came up with the explanation that she could not see the origin in the system. But this does not seem to me a reason to lie about this, but rather a task to sort this out for the customer. Afterwards the service has only deteriorated. I had to ask for compensation myself and when picking up the car I had to draw her attention to various things that were not in order (Dutch instruction booklet, warning triangle, first aid kit and fire extinguisher were missing). These seem to me to be basic tasks for selling a car. I have expressed my dissatisfaction with the entire course and noted it by e-mail, but the only result is that the employee continues to approve and defend herself with lies.

A very unfortunate event in which the unprofessional behavior and attitude of an employee destroys the name of a garage. Fortunately the car is in order and I get my driving pleasure out of it.