Karishma Pereira

Review of Delta Toronto East

Setting up the contract to reserve a block of room...

Setting up the contract to reserve a block of rooms went relatively smoothly, but requires a $250 deposit, that if you don't meet the minimum reservation qty of 15 rooms, you won't be reimbursed. The online reservation process is confusing for guests, because it's not easy to find the request to check in early (before 3 pm) or how to book more than 1 night.

For clarity, this review is for my husband and my experience with our rooms. We booked 2 rooms under my name and my fiance's name, one for Friday to Sunday and another for our wedding night from Saturday to Sunday.

Unfortunate experiences were as follows:
1. For the room booked for Fri-Sun, we did this to allow us to have stuff ready for us on Saturday during the day for our wedding party to change clothing. We checked in, requested and received 5 room cards with no issues on Friday. When my brother-in-law asked which room # it was, they gave him a hassle: his name wasn't on the reservation, and then they gave him a non-existent room #: 1030 instead of 1003.

2. For some reason, they checked my elderly uncle and aunt into our room meant for the bride/groom. We know it was intended for us, because there was champagne and strawberries in there, which my uncle informed us of the day after we checked out. When I expressed frustration that they checked the wrong people into our room, they said it was confusing for them, because we had more than 1 room in our names. The staff can see our initials on the reservation. At front desk, they told me my uncle's initial and asked for ID, so I don't understand why it was confusing. Just do it right when you check people in. All of this happened at 4 am after our wedding, by the way.

When I sent an email expressing my disappointment and frustration, the hotel asked me why my uncle didn't inform me that they were checked into the wrong room, because they should have seen the card addressed to us. They checked in after 1 am, and they're elderly and it's not their responsibility to check the right people into the rooms.

I would NOT recommend this hotel. What a crappy response from a manager at the hotel. Terrible customer service and experience. Go elsewhere - take a chance with the Best Western on Markham/401 and save your sanity.