Filled out heating assistance paperwork & sent in ...

Filled out heating assistance paperwork & sent in required support docs 11/23. Called 12/15 & informed cases worked in order received as my previous calls only had voicemail left when no one answers. Received 1/15 letter asking for more support docs which I faxed.

Upon calling 1/31 they confirmed receipt of docs but case was closed. Asked why as earlier letter gave 2/15 deadline. Told they would reopen & review then was transferred to supervisor voicemail. I m going on 3 months unemployed & can t get assist due to bureaucracy of this agency. Never get a live person when calling in.