Rational Solutions Review of O'Fallon YMCA
Came in at 8:30 pm and was told "Facility closes i...
Came in at 8:30 pm and was told "Facility closes in 15 minutes". No Hello, how are you?, nothing. So the sign on the door that says 9:00 pm is incorrect. I thought I had 30 minutes. When someone tells you the time remaining, what they are really telling you is "Hurry up, I have stuff to do and want to be out of here by the closing time." The staff wants to shut everything down by 8:45 pm. The staff for the most part is very fake. They smile in your face and then do nothing basically to help you. Everything they do for you they act like it is a huge favor. Very unprofessional and rude staff for the most part. The good staff that I have met are Jessica, Malik Abdullah, Andrew, and Jerwayne. The rest are fake friendly. Don't expect coffee or for people to make you coffee. The coffee cut off is 2:00 pm and don't you dare expect any coffee after that. They act like it is liquid gold. I may cancel our memberships. We are new members, but the attitude around the place is horrible. Again most staff are terribly rude and unprofessional. Gym equipment is old and in need of maintenance. The pool is mostly all used and allocated by swim teams that are constantly there.
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