I have registered with you for further training (f...

I have registered with you for further training (face-to-face teaching) and have already ordered and paid for the teaching material - CHF 650.-School start: October 19, 2020, information that the course was not held due to too few participants was true on September 29, 2020 by email. I was away on vacation (abroad). As long as I was a customer of you, I received your support. But when I had to register at another school, I no longer received any support from you. Since the new school works with its own teaching aids and I was always in the night section, I didn't want to order the teaching aids for the other school again, otherwise CHF 650.- would be wasted, nobody needs duplicate teaching aids from different schools. No support from you and or a quick answer (as the course has already started) although you have already received money for your learning materials CHF 650.-, I was not ready to spend new learning materials for the new school so soon after each other and also didn't want to wait until next year and hope that the course will then take place with you. Since face-to-face teaching was important to me and it was also important to start this year as everything may look different next year because of Covid. Your reaction time is very long and there was no support or accommodation from your side. Too bad. Long emails back and forth but unfortunately without a solution regarding teaching materials, except that you keep using the same text that 90% of your students passed the exam with these teaching materials, which doesn't really help me in the new school with your own teaching materials. Calling and quick assistance and courtesy regarding material would have been desirable.