Steve C

Review of Airport Infiniti

If I could give a negative star I would. In April...

If I could give a negative star I would. In April 2019, I went a friend to look at a used car at this dealer. After negotiation, the vehicle was purchased. Repairs needed to be done to the vehicle that we agreed to prior to taking delivery.

We grounded a leased vehicle at the dealer, and got a loaner to drive. Everything seemed perfect.

After two weeks of waiting for the new steering rack and minor body work repair, the vehicle was delivered to our hometown. Again, everything seemed perfect. That is where things go south.

They replaced the steering rack, no issue. The body work was done and apparently driven in the rain the same day to us. Thus the clear coat bubbled. They re-repaired that. Here is where things go south.

At the end of the month of July, re possessors show up for the get the car we grounded. Infinity never processed the grounding of the leased vehicle. So the dealer was contacted and after 2 calls, they stopped taking our calls and or returning messages. They never responded to us on what the did with the vehicle. The leasing vehicle company wound up re possessing the vehicle from the dealer after we provided they information to the repossession company and the lessor. Now it is showing on lessees credit report as a repossession. After weeks of providing documents to the lessor, they are correcting that.

The gross incompetence of the dealers management staff is unbelievable, unacceptable and the lack of communication is beyond belief. I would never recommend this dealer to anyone. I would not trust a word they say and I would highly recommend you shop elsewhere.