Racquel Cooper

Review of Mercedes Benz of Brooklyn

I wrote a much longer review on Yelp if anyone is ...

I wrote a much longer review on Yelp if anyone is interested in the details, but the bottom line is that I bought a certified preowned C300 from a PA dealership, but have brought my car to the Brooklyn dealership twice for repairs. Both times I showed up without an appointment and yet I was greeted quickly and professionally, and my repairs were taken care of. The first repair was cosmetic, and something the PA dealership should have taken care of before selling me the car. Brooklyn had it repaired and looking like new in an hour and also took care of my NY state inspection while I was there. The second repair was an unexpected and unacceptable mechanical problem in my opinion, given that this was a certified pre-owned car I'd only owned for 2 months. Again I showed up with no appointment and no reservation for a loaner car, but Mr. Bin Chen in the service department was extremely helpful in addressing the problem and securing a loaner car for me, which I was initially told they couldn't give me (not their fault, since I had not made an appointment). Left the car and the next day was told the repair would cost me $200. They had the car fixed within a few hours of informing me of the problem, and when I went to pick up my car, Brooklyn Mercedes had decided to only charge me for the part not covered by warranty, and to waive the labor charges. I assume this had to do with the fact that I'd only purchased this car 2 months ago and it was supposed to have been thoroughly inspected and certified. Nevertheless, I hadn't bought the car from Brooklyn Mercedes, so they had no obligation to discount the repair. All said and done, I have had nothing but positive experiences with this dealership, and I especially appreciate that they do not treat me any differently with my older model C300 than they do the guys driving around $100K cars. Thank you, Brooklyn Mercedes!