Jason McKenzie

Review of Townsquare Media | Townsquare ...

I have been with Townsquare for well over a year n...

I have been with Townsquare for well over a year now and have decided to go a different direction with my online presence. Obviously this is because I'm not receiving the results I expected. I cancelled my service the day prior to my billing date for the next month. Card was charged which I have since disputed. Was left a bland voicemail from my TSI guy not about why we are leaving them but why the card was charged. His excuse was that I had to cancel the day before the billing cycle not the day of. Well, as we all know, I did cancel the day before because I have the email dated to prove it. His excuse was also that he was off that day and didn't get my email which isn't my problem. Among this issue, the website is extremely bland, stock photos being used with other companies competing with me IN MY MARKET. In conclusion, they act like they care a lot on the phone, but they don't really do anything other than what we can't see, I suppose. However, when I'm paying $697/month, ZERO clicks to calls going through our website is not acceptable. I requested a couple very easy changes to my website (like adjusting the language of our service area) about a month ago and that still hasn't been done. I gave them a LOT more time than I should have which is what they ask for when you sign up: "Give us time. It takes time." If they send me my login info to my website I'll adjust part of this review and give them more stars.