Initially I thought that Essen House Calls would b...

Initially I thought that Essen House Calls would be a fabulous option for dealing with my mother's medical care but I am quickly becoming disenchanted. The customer service leaves much to be desired; long wait times on hold with no resolution, inability to reach anyone in the office (phone rings, line disconnects repeatedly), no record of requested schedule changes although office staff verified day/date/time, scheduled appointments not kept, professionalism is out the window. I've been waiting for 3 days now for someone to contact me regarding a medication prescription; I guess medication isn't a priority. I would love to have given a better review but I can only speak from my personal experience which hasn't been great. I will be looking for a physician in the community to schedule office visits.