Vanessa Singer

Review of MileOne Heritage Hyundai Towso...

Follow-up review. After 3 months the new GM finall...

Follow-up review. After 3 months the new GM finally took care of me the best way possible. The used Chrysler I bought had the engine light issue that not only came on again but the car died leaving stuck at work! I had the car towed from DC to Towson and Heritage covered half the cost. John Holiday, the new GM picking up all the outstanding issues, had spent the entire day trying to get me financed again. By the time I arrived, the brand new 2018 Elantra was waiting for me and the paperwork was being finalized. They did the right thing buying the Chrysler back at the price paid and working a good deal on the new vehicle considering my limitations. Perry, my original sales person, stuck by me the entire time again (he is awesome) making sure all was done fairly and to my satisfaction. Thank you Heritage for making it up to me. Glad to know the entire dealer knows me by now. I may have to send a fruit basket for Christmas ;) And thank you John Holiday for the efforts made. Good luck !

First Review....I drove 3 hours that Saturday to arrive at 6pm; I was signing 20 minutes later. The staff was very nice and pleasant. The Finance Manager Pablo Gonzales was a shark, if you know what I mean, but he was nice. He let my son borrow his personal tablet to watch cartoons while we signed paperwork. BUT the car had an issue (a few); the engine light was on. We added a clause to the documents stating Heritage Hyundai would cover all expenses associated with the repair (s) of the engine light. Perry let me know that I could take the vehicle to any Mile One service center, so that I did not have to drive 3 hours to Towson again. The light went off after filling up the gas tank, so we thought it had been the gas cap. Unfortunately, the light came back on while driving back home. The next morning and to my surprise, I also spotted mold in the back interior, the oil change seemed to not have been changed based on the sticker on the windshield, and there were spider webs on the interior of the doors (car was not detailed). Monday morning I called Mile One and the closest one was 1.5 hours away (figures), so I scheduled a Wednesday drop off. Tuesday night I called to confirm, and the service person was surprised to know I was taking my Chrysler there since they didn t have the necessary equipment to check Chryslers (telling me after 2 calls!). They ended up taking my car in and providing me with a rental from enterprise (at their expense). After many excuses and follow-ups, my car was returned 1 month later on July 19 with 560 miles added to the car and in FILTHY condition!! The driver felt so embarrassed that he took the car to the closest carwash and came back that evening around 7pm. But even worst, after inspecting the car I noticed it had two HUGE TEARS on the cloth of the back seat. You could see the inside stuffing of the seat. I have been in communication with Perry since; and even though he seems to be trying to get a resolution, ABSOLUTELY NOTHING has been done. I have called every two days and spoke with Perry, Justin Skinner various times, the new Finance Manager once, but still Mike Yoon (previous GM) nor John Holiday (new GM) have done nothing to address my issue.