I was utterly disappointed in the services provide...

I was utterly disappointed in the services provided by The Wedding Library. It started with the fact that my bridesmaids were advised to order dresses twice their normal size, and all of them required extensive alterations as they were much too big. This is a minor complaint in comparison to the most glaring failing, which was the loss of one of my bridesmaid dresses. After the dress did not pass quality inspection and was returned to the designer, no one followed up on its fate. If my bridesmaid had not called just weeks before the wedding inquiring about the location of the dress, I seriously doubt anyone from the store would have contacted me. Once I realized that we did not have the dress, it took days before I could speak to a manager. I was told that they were all busy with "an important party," completely undermining the importance of my wedding to me. For the immensity of the mistake, I expected a manager to be on the phone with me immediately. Then, I was told it would be impossible to obtain the dress we originally ordered. While I appreciated the efforts of the sales assistant to find a replacement dress, it was a different style and size than originally ordered, not to mention used. In addition to being shocked by 1) the loss of the dress, 2) the failure to recognize the loss of the dress, and 3) the amount of time it took before I was allowed to speak to a manager, I was also appalled by the lack of gestures made to apologize and compensate for the mistake. At minimum, I expected the dress to be refunded and for the store to cover the costs of obtaining a replacement dress. While the manager expressed regret over what happened, it took an additional few days to get the approval of the owner before they could guarantee that these costs would be covered. Even then, I was given a $100 cap on alteration fees. Understanding that mistakes can be made, I expected The Wedding Library to handle it in a more professional and graceful manner.