Service is good, products are on the pricey side.

Service is good, products are on the pricey side.

Bought a new motorcycle (May 2012), paid in full (no financing) and they were not kind enough to give me a price-match on a new helmet. Found the same helmet I wanted over at Power Sports (~1Km between the stores) where it was less than half price. I asked the Good Times sales rep who I was dealing with if he can do a price-match on the helmet, I was surprised to be told "no, 10% off max, if you found it at a better price, I can't match it".

Not too long after I bought the bike, I went to see the service department for a coolant leak, the bike was still under warranty and I was really happy they fixed for free on the spot ... (however, the service called me a few days later to tell me the bike was ready for pick-up and that the bill was something like $116, ... the service guy I talked to was very confused when I told him the bike was home and the the work was done under warranty)

At that point (about 20 days after I bought the bike) the service department told me I needed to do my first service (1000Km) in order to comply with the warranty, ... oil change, ensure everything is fine with the bike, etc.. I have no problem with paying for the oil change, but he informed me that the inspection would take 2 to 4 hours, charged at the hourly rate. I am sorry, but this first service should have been included in the sale and as a matter of facts, this first inspection is include in most of the other dealers I went.

Replaced both tire last fall, just under $450 installed at another dealer, Good time quoted me $620 for the exact same tires.

Good service, knowledgeable peoples, but on the pricey side (mostly for the accessories). Should work harder on client retention.