Traveling from London St.Pancras to Copenhagen on ...

Traveling from London St.Pancras to Copenhagen on Friday 21st of Sept, Arrived at Hamburg Hbf just before midnight after a full day of travel issues, being a wheelchair user i need assistance, and as trains was cancelled/delayed all day, i ended up having to sleep in Hamburg for the night, a kind train station worker assisted me over to this Hotel and then left, thinking i was able to get a room, the arrogance and unwillingness to assist was unbelievable, fair enough i was told they were full, but when i asked if they could check for an available room elsewhere i was told No , so asked if i could get a push to the hotel next door, in which i was told to ask the portier, he nodded and came over, me thinking he would push me, opened side door, pushed me out and closed door behind me, so there i sat in the middle if the street alone and with a manuel wheelchair with big bagpack unable to get backwards or forward, luckily a nice couple walked by and they must have seen the confusion/worry on my face, pushed me to the next hotel where i was able to get a room, for a 4-Star service minded hotel, i would never in my wildest fantasy recommend these if you base your selection on courtesy and understanding.

-DG