Our condo association board and a unit owner have ...

Our condo association board and a unit owner have had an ongoing difference of opinion on how to fix a ground level bedroom slab that has settled, and who is responsible to fix the slab. The board contacted TarHeel Basement Systems. Several of their representatives visited the site at various times. Each was excellent, very knowledgeable and very patient, especially Mike Jones. The Board believes that the TarHeel PolyRestore system is the perfect solution to level the slab at a very reasonable cost. However the owner hired a contractor and removed half the slab preventing use of the PolyRestore System. Even though Mike knew that the owner had already had half the slab removed, at the board's request he inspected the remaining slab and confirmed that after having seen what is under the slab, the PolyRestore process would have raised the slab. He could have just said "there is nothing now to do," but instead he went the extra mile to look at the half removed slab and the supporting dirt to confirm that the slab would have raised just fine. Mike refused, on behalf of TarHeel, to be paid for their substantial time saying "visiting and bidding on jobs is part of the company service." Wow!