We have been a member of their service program for...

We have been a member of their service program for a number of years and we find them to be one of the strongest service businesses. Sam handled our quarterly today and found a few things to keep an eye-on but nothing urgent. Past experience with other companies would've ended with a service charge plus charge for freon... and potentially a flushed line. I appreciate their candor and Sam's level of professionalism.