We prebooked our time slot to have the kids photos...

We prebooked our time slot to have the kids photos taken and even prepaid for the package. We arrived 10 minutes early and were told that the cameras weren't working and we could either wait or come back another time. We were told by the staff member that we could get a refund if we called the company. We chose not to return as we have 3 small children who were getting restless. I have written 3 emails trying to get a refund, tried calling 3 separate times, sent facebook messages - no reply.
This is very bad customer customer service. I will not use this company again.