Took my wife to this Emergency Room in July with a...

Took my wife to this Emergency Room in July with a very serious ear blockage. We have never been to a Strio Mall Emergency Room before... and will not recommend anyone using this facility. The doctor never took a moment to even access the situation. My wife never even left the hallway chair and was still filling out her paperwork when a Nurse Practioner took 2 seconds and looked into her ear and released her with generic follow up instructions prescribing her 275.00 dollar ear drops that even shocked the Pharmacist. That had to call back and get one prescribed for 35.00.
She was only in the Emergency Room for a few minutes and we where then billed over a 1000.00.
We then went to an Audioigist who surgically removed the blockage the same day. What an absolute waste of time to be billed for just repeating what we already knew. We complained to the main Hospital in Corpus Christi and after several employees agreed with our situation and waiting weeks we get told another physician reviewed the case and there was nothing they would do about the bill. We were arrogantly asked... "What do you want us to do fire someone?" The truth about our experience was totally discounted. I am an ex Combat Medic from the 82d Airbornde and never have I experienced such a rude phone call. We were told that because of Covid 19 they were rushing people out and where very busy.
We asked to receive the supposed review in writing but were told they would not.
We were arrogantly told that we should have known that Emergency Rooms are expensive. Their own quality control employees agreed with our situation until it went to higher ups.
There is a reason why so many reviews echo ours. Take heed. We are filing a complaint with the Texas Medical Board.