Definitely lacking the "finesse" I'm used from an ...

Definitely lacking the "finesse" I'm used from an IHG brand, unfriendly staff: not very helpful, let alone thoughtful.. No fridge/minibar in the (tiny) rooms, decorated like a cheap 2 star Parisian hotel. Before opening new Kimpton hotels in Europe, educate your staff and make sure to meet the standards that you advertise!