$1700+ for 3 days got me a nice hotel name, with a...

$1700+ for 3 days got me a nice hotel name, with a low budget Marriott room. Could have stayed at Embassy suites, for $550, got free breakfast and snacks, and enjoyed San Fran just the same. Bummer. Wanted a special get away. Got a big bill with limited thrill. At check in, I gave my wife's cell number because our room was not ready. When she got text that the room was ready. I finished up paying bill at restaurant. Came to find her being rejected at the counter for our hotel key, because of security and her name not being on the card that was used to hold room. WTF? She showed ID, she showed text, and yet still recieved push back. After speaking to a manager, only to hear about how "transiants" visit the hotel so security is required... We immediately regretted our stay. Needless to say... Amex Membership Rewards is also going to be told about the experience, as they recommended the hotel and I used my hard earned points to assist in our trip. Sad. So sad! It's time to realize when you are failing your guests.