Christine Rietveld

Review of Adventist Medical Center - Por...

The Physician's Assistant and X-Ray tech that ende...

The Physician's Assistant and X-Ray tech that ended up helping us were super nice and friendly but the support staff in the ER were completely useless. My husband had a broken finger and we live nearby so we got to the ER before it even swelled up. Once we finally got a room, two of the ER staff came in on separate occasions, both times just to tell him how "messed up" his finger looked. Not to actually examine him or take his vitals or actually DO anything. The first girl was munching on a bag of chips and even made a comment to us about how it was unprofessional that she was munching on the chips while she continued to stuff her face. He was not offered an ice pack or Ibuprofin or anything and they didn't even tell us what we were waiting for until we came out of the room and asked. Finally after disappearing for a while to find out what we were waiting on, the one staff member came back to tell us the PA would come down shortly. By this time his whole hand is swollen and huge. Still no offer of ice pack or Ibuprofin. Eventually the PA came down and "set" his bone back in place and crafted and applied a makeshift splint for him to wear until he could see an orthopedic doctor. The PA was the only one to offer him Ibuprofin but it was not until we were literally leaving, so we declined as we only live a couple of blocks away and had it at home. When we went to pay, the cashier offered us an option to put $$ down right away and the hospital gives you an additional 10% of what you put down toward your bill. We said okay, but then she could not figure out how to do this in the computer system. We waited for her to get a supervisor who also could not figure it out. Finally she said she would just make a note in the file. We just got the bill and guess what?? The 10% we were supposed to get is not on the bill. This was our second time going to this ER because it is so close to home, but they are pretty awful to deal with. Care on a basic level is substandard. The physician's assistants we have dealt with have been fine, but the rest of the support staff and the billing department make it tempting to drive across town to another ER.