Janelle Voth

Review of North Edmonton Kia

Did not have a pleasant experience at this dealers...

Did not have a pleasant experience at this dealership, quite the contrary. Due to length restrictions, I will condense my experience to a few sentences. Firstly, I left in tears after I felt I had been mistreated by one of their sales reps. He did come over afterwards and offer an apology, so that made me feel a little better. However, I was still in quite a bit of shock that I left a car dealership in tears, and was treated so poorly at an establishment that is supposed to hold customers in the highest regard. Compounding matters, was how I was subsequently treated by members of their management team. In short, it took taking my complaint to Kia Canada Inc, to get a formal apology from the dealership for how I was treated that day. I ended up with two apologies, one that was sincere/genuine from Brian Hickey (dealer principal) who sent an e-mail (even being out of the country at the time), and the other was disingenuous from a member of management. Just when I thought all had been rectified, I was mistreated again by a particular member of their management team because he was unhappy with the fact that I was posting reviews about their dealership on the internet. As a result, I personally wrote a letter to Kia Canada Inc.'s executives to inform them of the latter experience with that particular person and how I was again, mistreated at this dealership (now by management). In conclusion, I will not be purchasing a vehicle from this dealership in my lifetime as a result of how I was so poorly treated by almost everyone I encountered there.