mary kachouh

Review of Kempinski Hotel Ajman

AC is very very LOUD.

AC is very very LOUD.
The room is not sound proofed.
We can hear the baby crying next room or playing with his annoying toy even we can hear the conversation between his parents.
There is closed door linked to the room next to us I think this was a suite and they split it.
It is a little bit confusing and unsafe.
We can feel each step from the room upstairs or even if someone open or close the door in our floor.
Music from the pool side so loud and it's 1.30 am so we kept the loud AC turned on to cover the music.
We took the full board so we had a dinner buffet inclusive, at the check in they told us it's not a buffet it will be a choice from the menu so when we arrived at the dinner they told us that all the seafood dishes not inclusive all the steak dishes not inclusive we have unlimited soda but only "cola" and the cola was tasteless and old even the water had a bad taste.
They kept our IDs for like 2 hrs because thay said they were so busy.
We ordered a bottle of water to our room after 30 mins he came with a room temperature I asked for cold one he said they don't have so I asked for ice and after 30 mins he brings it. I don't know how in mid of JULY a BEACH hotel in DUBAI don't have a COLD water.
The main reason to visit the hotel was to relax but unfortunately we didn't.