Chris Beechum

Review of Mobile Defenders

I bought a supposed FL40 OEM new battery. The orig...

I bought a supposed FL40 OEM new battery. The original battery would last 48 hours under normal use for the first year. This new battery would not last 8 hrs. I called immediately and they told me i would have to create an RMA on there site. This cost was $10 to return with possibility of no refund. The battery also had the retaining tabs on the connector broken. Original battery shown on right in photo. Based on performance & the broken tab I believe this was a used battery. Customer service unacceptable due to policies.
I was immediately contacted after my initial rating based on my previous 2 calls. This time the customer service representative sent me a RMA no charge for the original battery and is sending me a replacement battery as well. Based on this dedication to correct the issue i have changed my rating to 5 stars.