Whitney Lewis

Review of Cucina Moderna

I have tried to get in contact with the company bu...

I have tried to get in contact with the company but cannot get through so that is the only reason I am leaving a review here. I work in restaurants I get places have bad nights but our experience last night was awful. We ordered delivery around 7 pm and were told it would be about an hour and twenty minutes until we got our food, which is totally fine. My mom received a text at 8:02 stating our order was on the way. At 8:45 when it was still not delivered, we messaged the delivery company and were informed there had been a misunderstanding and they could remake our food and have it delivered in 30-40 minutes we said no I have two kids who needed to eat and go to bed at this point. Not 5 minutes later our food arrived so we were confused as to why we had been told so many different things. When we finally got into the food and passing it out, not a thing was hot. Two of our entrees were warm everything else was ICE COLD. To top that off, part of our cheese pizza had a hole in it (I have the picture to prove it). How do you send out a pizza that has a hole in it? Like I said I work in the business I would be mortified to serve that to anyone. We eat with our eyes first. We were offered a 15% refund, which after our experience is a joke.