your company sucks , i have been trying to get my ...

your company sucks , i have been trying to get my insurance card for over two years now , every time i call , i get the same BS that your company can't help, that i need to go to the department of human services and change my address, and i have EIGHT!!!!! different times and when i tell the person on the phone i get the same irritating response "well i'm sorry there's nothing i can do." really!!!!! i cant go to the doctor because i don't have a insurance card, i haven't been able to login to my account to print a temp card and i have tried resetting my password but every time i request the link to do so it never sends! seriously what the hell is wrong/going on.