Room was really nice but when I tried to upgrade t...

Room was really nice but when I tried to upgrade the wifi, there were technical difficulties. Spent a lot of time on call with their IT to fix it. They were unable to fix it and finally brought me an ethernet cable (after waiting 45 mins from when they said they'd bring one up). I appreciated the help from IT and they gave me a refund (since they never got the wifi working) but overall it wasted 2 hours of my time.