Memin Pinguin

Review of Five Star Tours & Charter Bus ...

Bus never picked us up. I went to San Diego Zoo th...

Bus never picked us up. I went to San Diego Zoo thinking they would be at will call waiting for us. Nope tickets weren't there. When i finally spoke to someone and asked for the tickets to be emailed to me, i was charged an additional $20.00!!!!!! Let alone losing out $100.00 on never being transport to and from the zoo (100 bucks= what i paid vs what i would have paid for them had i purchased the tickets on-site at the zoo). Five Star said it was 3rd party's fault (booked through Southwest Vacations) and i need to take it up with them. Paid for services that were never rendered.

I never received a voucher to know what instructions to follow. Further more, why isn't a courtesy email sent days in advance since "this happens more than usual"??? Because this is your chance to STEAL from customers that have already paid without have to work for it!!!