leighanne williams

Review of Novotel Wollongong Northbeach

Unfortunately I didn't have such a great experienc...

Unfortunately I didn't have such a great experience here, we we not aware that there was no use of the swimming pool, the gym or any other facility before we got there. Even when we booked in we still were not told by the staff about this, we found out by going to take a walk around to see where the facilities were to see it was all under reconstruction, so we couldn't use any of it. This little break away with my Husband and my 7 year old son was meant to be for Fathers Day / my Birthday, we both work a lot and it is not very often we all get a weekend together due to work so when we went away to see we basically paid $450 for a bed was vert disappointing. We also were very clear that there was 3 people and when we turned up there was no linen etc for the sofa bed which was something we then has to sort out ourselves. The other issue was when we booked this online we paid UPFRONT for our breakfast, when we arrived we were told we had to go and sort this out again for ourselves as they limit the people at a time in the restaurant which is understandable due to Covid. But i personally would have thought it should be them doing their job not us doing it for them and having to arrange all of this for ourselves. Anyway, we then went to the restaurant to see what time we could go for breakfast to be told we couldn't as they were full and could not fit us in. We then explained how we had actually pre-paid for out breakfast and we just felt as thought we got pretty bad attitude from the boy who was dealing with us, then a boy Jack came over and sorted the problem for us and we got the breakfast sent to our room instead which was fine but again another issue we should not have had to go through on our "relaxing" weekend. There was also not ANY hand sanitizer at either the reception or the lifts etc all empty both the Saturday and the Sunday. Over all a bad experience and would not return nor will i ever recommend to anyone we know.