Our first red flag was waiting half an hour in lin...

Our first red flag was waiting half an hour in line to check in when there were only 4 other people in front. Out of the 3 people on reception 2 were constantly answering the phone so that was frustrating. Once I checked in I was told there was no dinner or breakfast as the restaurant was closed. If I had of known that we wouldn't have booked as that was one of the main reasons why we booked there. Once we got up to our room one of the cupboard doors wouldn't close properly and same with a draw causing my daughter to fall and hurt herself on them. We went to sit out on the balcony to eat our take away food and all we could smell was cigarette smoke coming from the apartment below and beside us and the foul language from one of the men staying in the room. Considering the website says the hotel is 100% smoking free I thought this was disgusting and inconsiderate. It took my husband and I til 1am to fall asleep as all we could hear was yelling from the drunks and smell of cigarettes even though our balcony door was closed. DO NOT STAY HERE if you want to have a nice peaceful family time away.