Randi (with assistance from Thomas) has exceeded e...

Randi (with assistance from Thomas) has exceeded every expectation I've had in customer service. Based on my previous experiences, she has gone above and beyond duties of service advisor to turn my perspective thus far around. Before Randi's placement on my case, I had planned to wash my hands of Toyota if Richardson in hopes of never doing business with them again. I commend her for her professionalism, respectful, attention to detail, ability to listen to her customer, open communication skills in status updates and work description, and when asked a question that she didn't know the answer to; instead of saying "I don't know" or giving an excuse, she says "I'll find that out for you". Complete opposite of my previous advisor, Kevin. My hopes now, are to continue business with T.O.R. through Randi or someone with her skill set. My only disappointment is that my lackluster words on this survey giving her praise, do not do her Justice. Promote her. You'll be doing your business a service.