Samson Anand

Review of Hotel Madurai Residency

I stayed here on a couple of trips when I visited ...

I stayed here on a couple of trips when I visited Madurai..It was always been a pleasant place to stay except on two occasion whereby on the first incident I was double dipped n cheated on my bills when I used my credit card subsequently the staff overcharged me of Rs10,000/- which I found out after I got home n when my statement arrived from bank.The matter was reported to the hotel but no action was taken.So beware when u use your foreign credit card here.
On the second occasion the reception staff was very rude due to lack of experience and respect for paying guest.The matter could have been explained in a very professional manner instead of being arrogant. Again this matter was brought to the attention of the management and promptly offered an apology but did not report what action was taken. Other then these two bad incidents I have no hesitation to recommend this hotel to anyone visiting Madurai.