Terrible customer service experience!

Terrible customer service experience!

So I am not a Sling customer, but I found out a few weeks ago that an old credit card had been used for the last six months to pay for someone's Sling TV account. I called Sling, they shut down the account, and said they should be able to get me a refund once they validate that it was fraud. They even confirmed that the service hadn't even been used in months. I waited, but no refund came.

So I just called back, and now they're saying that because I claimed it was fraud, and they have no ability to validate fraud claims (???), no refund is possible. I tried escalating to someone higher, but he said there is nothing they can do and they are sorry for any confusion (i.e., false hope) from my previous call.

So apparently, if I had instead called and complained about bad service, or for some other reason, I could have gotten a refund. But because I specifically called it fraud, they're not willing to do anything.

(I talked to my credit card company about disputing the claims, and they can only go back for the last couple months. So I am out of luck for the previous 4 months of unauthorized transactions.)